Dear Visitor,

The National Directorate-General for Aliens Policing provides detailed information on procedures related to aliens policing, asylum and on related reporting obligations on its website.

We kindly ask you to read the information below before writing an e-mail to us:

1.      First of all, allow me to call your attention to the informational materials provided on our website, under the “Residence in Hungary”, “Permanent Residence in Hungary” and the “As a Refuge in Hungary” menu sections under which detailed description is available about the related procedures.

2.      Our obligation to provide information includes only inquires related to asylum and aliens policing procedures falling under the scope of the National Directorate-General for Aliens Policing. As described above, the General-Directorate does not provide information – amongst other – on the following topics:

·         bordercrossing (please inquire about this topic from the general police)

·         short-term visas (if needed) for a stay no longer than 90 days within a 180 days period (please inquire from the Ministry of Foreign Affairs and Trade)

·         acquiring Hungarian nationality, naturalization (please inquire from the responsible Government Office or the Office of the President of Republic).

3.      It is not possible to book an appointment via e-mail or phone. We recommend you to use the “Booking an appointment” function available on our website. We inform you, that appointments are generally available 2 weeks ahead therefore we recommend you to visit the function regularly as new slots are opened continuously.

Due to data protection and confidentiality regulations it is not possible to provide information on ongoing aliens policing or asylum procedures via e-mail. In case you would like to receive information on an ongoing case, please visit our regional directorates in office hours or the foreign representation where you have submitted your application.

We hereby would like to draw attention to the fact that in case the information inquired in e-mail is available on our website or falls out of the competence of the National Directorate-General for Aliens Policing, our authority does not answer your e-mail, in other cases answer is sent within the general deadline for case management.

30 July 2021

We would like to kindy inform our clients about the new working schedule of the customer service. From the 25th of May 2021. no appointment reservation is going to be needed to be able to do the biometric data recording  if the case was started in the Enter Hungary system.

We also kindy suggest our clients to hand in their applications and notifications through the Enter Hungary system ( https://enterhungary.gov.hu/eh/ ) if possible.

Please still follow the compulsory healthcare regulations! In case of having symptoms of cold and fever do not visit our offices and always wear a mask covering the nose and the mouth. Also pay attention on keeping a distance of 1.5 meters between each other and follow all the public health-related rules.

Thank you for your cooperation!

National Directorate-General for Aliens Policing

May 2021